Privacy policy

This privacy policy explains how Lighthouse Stay ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, make a booking, or stay at our apartment in Aarhus Ø, Denmark.

We are committed to protecting your privacy and handling your data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.

We may collect the following types of personal information:

• Name, email address, and phone number provided when you contact us or make a booking
• Booking details including dates, number of guests, and special requests
• Payment information processed securely through third-party booking platforms
• Government-issued ID presented at check-in as required by Danish law
• Communication records between you and our team
• Technical data such as IP address, browser type, and device information collected through our website

We use your personal information for the following purposes:

• Processing and managing your booking
• Communicating with you about your stay, including check-in instructions and guest guides
• Providing customer support and responding to inquiries
• Complying with legal obligations, including guest registration requirements
• Improving our services and website experience
• Sending relevant information about your upcoming stay

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Bookings made through Airbnb or Booking.com are subject to the respective platform's privacy policy. We receive limited guest information from these platforms necessary to facilitate your stay.

Payment processing is handled entirely by the booking platform. We do not store credit card numbers or payment details.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand traffic patterns and improve the site (via Vercel Analytics and Google Tag Manager)
• Preference cookies — remember your settings such as dark mode preference

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Booking records are retained for accounting and tax purposes as required by Danish legislation. Communication records are typically deleted within 12 months after your stay.

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict the processing of your data
• Receive your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Our website is served over HTTPS, and any data transmitted between your browser and our servers is encrypted in transit.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this privacy policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your data has been processed unlawfully.